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Shipping & Returns

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

All orders are shipped Monday - Friday via FedEx. Shipping amounts are calculated according to the carrier rates and a small handling fee. All shipping and handling fees will be displayed during the checkout process.

 

We are unable to ship orders to P.O. boxes or APO/FPO addresses.

 

24-Hour Shipment: Our warehouse hours are Monday - Friday, 8:00 AM to 5:00PM CST, closed Saturday, Sunday and U.S. holidays. When you order from Gibson Online Store during regular business hours Monday-Thursday and before 3:00 p.m. on Friday, your order will typically leave our warehouse within 24-hours.

 

Delivery Times:The information supplied below is an estimate and no shipping delivery time can be guaranteed. For more shipping information, please contact your local FedEx store at http://www.fedex.com/

 

  • FedEx Home Delivery: Delivery in 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii.
  • FedEx 2Day: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).
  • FedEx Standard Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.